Privacy Policy
Effective Date: October 2026 · Compliant with Digital Personal Data Protection Act, 2023 (India)
1. Introduction
MAAVORA respects your privacy and is committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our storefronts (Maavora & ShivSakhi) and purchase our products.
2. Data We Collect
To process and deliver your orders safely across India, we collect:
- Identity & Contact Data: Full name, shipping address, pincode, state, phone number, and email address.
- Transaction Data: Details about payments, order history, and selected delivery modes (COD or Prepaid). Note: We never store complete credit/debit card numbers or UPI PINs on our servers.
- Technical Data: IP address, browser type, and anonymous session identifiers used solely for security and cart state preservation.
3. How We Use Your Data
We use your information strictly to:
- Process and dispatch orders via contracted logistics partners (BlueDart, Delhivery).
- Send real-time SMS and WhatsApp shipping updates and AWB tracking links.
- Prevent fraudulent transactions and comply with Indian GST laws.
4. Data Sharing & Third Parties
We never sell, rent, or trade your personal information to third-party marketing companies. Data is only shared with verified logistics carriers and certified payment gateway providers under strict confidentiality agreements.
5. Contact Grievance Officer
For any questions or privacy inquiries, contact our designated Grievance Officer at privacy@maavora.com.